Manager une communauté

People who spend a lot of time surfing the internet are more likely to show signs of depression
http://www.reuters.com/article/idUSTRE61200A20100203?type=technologyNews

The Web at 20 (à lire dans le magazine ON, dont le téléchargement est gratuit)
http://www.emc.com/on

The new diplomats: community managers
http://www.thesocialorganization.com/2010/01/the-new-diplomats-community-managers.html

Back to basics: Want to know what your community members need? Just ask
http://redplasticmonkey.wordpress.com/2010/01/19/back-to-basics-want-to-know-what-your-community-members-need-just-ask/

Online Community Expert Interview: Rawn Shah, IBM
http://www.onlinecommunityreport.com/archives/599-Online-Community-Expert-Interview-Rawn-Shah,-IBM.html

A beginner’s guide to building a presence on Twitter
http://www.communityspark.com/a-beginners-guide-to-building-a-presence-on-twitter/

Strangers, Critics, Friends or Fans
http://sethgodin.typepad.com/seths_blog/2010/01/strangers-critics-friends-or-fans.html