Manager une communauté

3 Commentaires sur “La revue de presse des community managers”

• • 
  • Par Patrick
  • 08/03/10 à 17:05

  Thanks Dominique! :)
• • 
  • Par Lionel
  • 09/03/10 à 14:12

  Je viens de lire « why i have never liked temporary bans », je suis totalement de l’avis contraire.
  Le ban pour moi sert à permettre à un utilisateur de réfléchir ou de relire les règles pour les respecter à l’avenir. Il ne doit pas servir à l’empêcher de poster à long terme.

  Le ban définitif (ou long : plus d’un mois) occasionne souvent des comportements encore plus fautifs: création de nouveaux comptes, escalade entre la modération et le membre, trollage intensif… Les membres qui méritent un ban, sont souvent prêts à tout pour dégouter les autres du site d’où ils ont été bannis.

  Pour moi, un ban l’utilisateur doit en voir la fin possible et proche, histoire de ne pas nourrir la rancune du membre envers l’équipe de modération, et lui donner envie de revenir et de respecter les règles à l’avenir.

  ————————
  Sinon dominique je te confirme que le « sign in with twitter » est tout buggué :
  1/ mon comm passe pas
  2/ je peux plus me déconnecter (j’ai changé de navigateur)
  3/ je ne peux plus reposter mon commentaire :)
• • 
  • Par Patrick
  • 09/03/10 à 17:07

  Hey Lionel,

  Thanks for reading the article. This is how Google translated your comment to me, so I am responding to it with this in mind:

  —–START
  I just read « Why I have never liked temporary bans, I’m totally the opposite view.
  The ban is for me to allow a user to think or read the rules for compliance in the future. It should not be used to prevent post long term.

  The ban permanent (or long: more than a month) often causes even more offending behavior: the creation of new accounts, climbing between moderation and member trollage intensive … Members who deserve a ban, are often desperate to disgust the other site where they were banished.

  To me, a ban the user should see the possible end and close, history does not feed the resentment of the member to the moderation team and make him want to come back and follow the rules in the future.
  —–END

  I understand and appreciate your perspective.

  That said, I prefer to talk with the member directly and to make them aware of any guidelines that we violated and to be available to answer their questions about said guidelines. I just don’t like the idea of banning them and saying « go think about our guidelines. » I’d rather talk about the guidelines with them now.

  Some might compare it to throwing someone out of your house every few weeks. You mentioned resentment – temporary banning someone has the same possibility of creating resentment, I feel.

  As far as a permenant ban setting up other behavior, I don’t manage my community in that manner. I think, in some way, that is managing in fear. If someone deserves to be banned, they will be banned. If they come back, I’ll ban them again when they show themselves. If they troll, we’ll process it out like any other violation. I would never not ban someone because I’m afraid that they’d come back and try to be disruptive. That’s just not proactive, in my view.

  But, as I’ve mentioned, if it works for you, that’s totally cool. :)

  Thanks,

  Patrick

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